Terms and conditions

 

Prices are in Australian Dollars. At this stage we are only shipping within Australia but soon to branch out

Shipping

All items will be shipped within 3 working days. If there are any postal issues you will be contacted.

 

Returns

Earrings

Due to Health and Safety Regulations we are not able to accept returns of earrings except in the event that they are damaged, defective or have been sent to you in error.

All Other Items

If for any reason you are unhappy with your purchase, you can return it to us, in its original condition, within 30 days for a full refund, replacement or exchange.

Defective Items

If you receive an item that is defective, damaged or has been sent to you in error, we would appreciate it if you would inform us as soon as possible so that we can begin to sort out the problem immediately. To report a problem, please e-mail photos@spidersilk.com.au or phone 0429 000 972

To Return an Item

Please enclose a note giving the reason for return, wrap the item securely and send the package to the address below. In the case of a defective product, it would be helpful if you would provide a full description of the fault. Send to:

Leila Alice: PO Box 126 Street Greensborough 3088 Vic

For your protection we recommend that you obtain proof of posting or use a recorded or special delivery service. We cannot take responsibility for parcels that do no reach us.


Customer Service

I have always worked hard to maintain a personal relationship with my customers. In fact, I rely on your feedback to ensure that I am providing a quality service. If you have any concerns please feel free to contact me on 0429 000 972 or email photos@spidersilk.com.au


 

Privacy Policy

We NEVER give/sell any of your personal information to other parties. Your name, address and phone number are only needed for postage and if you need to be contacted regarding your purchase.

We'd like to email you information about new items, sales and so on. If you no longer wish to receive these emails, simply hit the "unsubscribe" option at the end of the email.