Terms and conditions

 
 

Terms & Conditions

Prices & Currency

  • All prices are listed in Australian Dollars (AUD).

  • At this stage, we ship only within Australia, but international shipping will be introduced soon.

Shipping

  • All orders are processed and shipped within 5 business days.

  • Orders are sent via Australia Post or Sendle.

  • If there are any unexpected delays or postal issues, we will contact you promptly.

  • Once dispatched, we are not responsible for postal delays outside of our control, but we will assist where possible.

Returns & Refunds

Earrings

  • Due to health and safety regulations, earrings cannot be returned unless they are defective, damaged, or sent in error.

All Other Items

  • If you are unhappy with your purchase, you may return it within 14 days for a refund, exchange, or replacement, provided the item is:

    • in its original condition

    • unworn

    • in its original packaging

Defective or Incorrect Items

  • If you receive an item that is defective, damaged, or not what you ordered, please notify us as soon as possible so we can resolve the issue quickly.

  • Contact us at jewels@leilalice.com or 0429 000 972.

How to Return an Item

  • Please email us before sending your return so we can provide the correct return address.

  • Include a note stating the reason for the return.

  • Wrap the item securely. For defective products, please include a description of the fault.

  • For your protection, we recommend using a tracked postal service, as we cannot be responsible for parcels lost in transit.

Consumer Guarantees (Australian Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Customer Service

We take pride in maintaining a personal relationship with our customers. Your feedback helps us ensure we provide quality service.

  • Phone: 0429 000 972

  • Email: jewels@leilalice.com

Privacy Policy

  • Your privacy is important to us. We will never share, sell, or give your personal information to third parties.

  • Your name, address, and contact details are only used for processing and delivering your order, or contacting you about your purchase.

  • From time to time, we may send you updates about new products, promotions, or sales. If you no longer wish to receive these, simply click “unsubscribe” at the bottom of our emails.

Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising in relation to these terms will be subject to the exclusive jurisdiction of the courts of Victoria.